What is the subprocess of capacity management?

Asked By: Fengzhu Searle | Last Updated: 15th June, 2020
Category: business and finance business operations
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The capacity management process works closely with service level management to ensure that the business' requirements for capacity and performance can be met. This is reflected by the three subprocesses of capacity management: business capacity management, service capacity management, and component capacity management.

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Furthermore, which subprocess of capacity management focuses on the IT infrastructure?

Key Takeaway: The three sub-processes of Capacity Management are Business Capacity Management (ensures capacity meets future business needs), Service Capacity Management (manages on-going service delivery per SLAs), and Component Capacity Management (manages the individual components of the IT infrastructure.

One may also ask, what is the purpose of capacity management process? The main purpose of capacity management is to make sure that the capacity of the IT services and infrastructure is able to meet the agreed upon requirements of capacity and performance in a manner which is both timely and cost-effective.

Similarly one may ask, which Capacity Management sub process focuses on the management control and prediction of the end to end performance?

The service capacity management sub-process focuses on the management, control and prediction of the end-to-end performance and capacity of the live, operational IT services usage and workloads.

What is capacity management in operations management?

Capacity management refers to the act of ensuring a business maximizes its potential activities and production output—at all times, under all conditions. The capacity of a business measures how much companies can achieve, produce, or sell within a given time period.

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What is the 7 step improvement process in ITIL?

The Seven-Step Improvement Process
The goal is to define and manage the steps needed to identify, define, gather process, analyze, present and implement improvements. The objective of the seven-step process is to identify opportunities for improving services, process etc and reduce the cost of providing services.

What is service capacity?

Service capacity is the volume that a service can handle while maintaining standards of quality and performance.

How do you implement capacity management?

How to develop an effective capacity planning process
  1. Select an appropriate capacity planning process owner.
  2. Identify the key resources to be measured.
  3. Measure the utilizations or performance of the resources.
  4. Compare utilizations to maximum capacities.
  5. Collect workload forecasts from developers and users.
  6. Transform workload forecasts into IT resource requirements.

What are the types of activity within demand management?

Activity based, Business activity patterns and user profiles are the types of activity within demand management.

How is design capacity calculated?


The other measures:
  1. Utilization = Actual output / Design capacity, this is a percent of design capacity. Also measured as: Utilization = (Hours actually worked / available hours) x 100%
  2. Efficiency = Actual output / Effective capacity, this is an actual output as a percent of effective capacity. Also measured as:

At what point does an incident turn into a problem?

An incident becomes a problem if the incident is completed and there is still a problem because we somehow resolved the user's problem without opening a problem but we know the problem is still there. Or we can make a problem during the incident if we need help with the problem in order to resolve the incident.

What is capacity and availability management?

Capacity management” is focused on how best to provide resources to meet service requirements. “Availability management” is focused on delivering a sustained level of availability to meet service requirements. Capacity management provides the means for achieving sustained availability to meet service requirements.

What is meant by ITIL?

June 2019) ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

What service management processes does the capacity management have interactions with?

Capacity management and other ITIL processes
Capacity management must interface with other processes within ITIL, including demand management, availability management, service-level management, and financial management. When the business has a service need, it comes from demand management.

What is availability management?


Objective: ITIL Availability Management aims to define, analyze, plan, measure and improve all aspects of the availability of IT services. It is is responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets.

What is the primary focus of component capacity management?

Component Capacity Management
One of the prime objectives of component capacity management is monitoring components to ensure that sufficient capacity is on hand to perform the respective functions optimally. Forecasting future component requirements plays into this as well.

Why is capacity management particularly important for service firms?

Capacity management enables you to manage demand according to business priorities, so you can make sure that certain critical processes always have enough capacity to run effectively. Good capacity management also provides businesses with the ability to make more informed decisions about which software to invest in.

Is responsible for ensuring that the future business requirements for IT services are considered planned and implemented in a timely fashion?

Capacity Management is responsible for ensuring that IT resources are planned and scheduled to provide a consistent level of service that is matched to the current and future needs of the business, as agreed and documented within SLAs and OLAs.

Who is responsible for capacity planning?

The Capacity Manager is responsible for ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost effective and timely manner. He considers all resources required to deliver the service, and plans for short, medium and long term business requirements.

What is the capacity?


noun. The definition of capacity is the ability of someone or something to hold something. An example of capacity is how many people can fit in a room. An example of capacity is the amount of water a cup can hold.

What is the system capacity?

System capacity is formally defined as the maximum of the product of the number of users per cell times the user spectral efficiency for a given maximum outage probability.

What are the objectives of capacity planning?

The goal of capacity planning is to minimize this discrepancy. Demand for an organization's capacity varies based on changes in production output, such as increasing or decreasing the production quantity of an existing product, or producing new products.